Property Management FAQ

The first standard is we operate by the Golden Rule..Do Unto Others As You Would Have Them Do Unto You. As members of the National Association of Residential Property Managers (NARPM) we also have regular Code of Ethics training and a written statement on file that WILMOTH will operate under the standards of the NARPM Code of Ethics. This commitment includes the highest standards of ethical practice toward the public, our clients, their tenants, the care of your properties, and protection of your funds.

Read the NARPM Code of Ethics and Standards of Professionalism, subscribed to by WILMOTH Property Management.

Our pricing for services is composed of three factors:

Leasing only?

Management and Leasing?

Volume of properties.

Leasing services start at one month rent and are discounted if management services are also selected. Management services are capped, so higher dollar rent homes do not experience an extra charge due to a percentage charge.

We use to post our prices for all of our services. Frankly, we found that with all the new brokerages entering this business, they were copying our structure. So, we now offer free quotes based on your needs, with some new twists to our pricing that the new managers don't know about.

Request a free, no obligation, quote.

Yes, our company and brokers are licensed with the real estate departments in both Indiana and Florida. We have a spotless record of practicing real estate in all locations!

Very! We offer a web-based owner portal that you will be set up on when you first sign up with Wilmoth. When you log in, you will be able to see information on your properties, and multiples of different financial reports that will allow you to see performance on as frequent of a basis as you desire!

The really great part of this owner portal is there are over 20 different reports available to allow you to see your investments in many, possibly new, ways. Updated daily, and always available, WILMOTH transparency starts with your Owner portal!

WILMOTH utilizes the most thorough screening process in the industry to determine the approval of tenant applicants. Through our screening partner, we provide an application website (www.ApplyWith Wilmoth.com). The applicant is charged $50 for an individual screening and $75 for a married couple. The screening is a combination report compiled through computer databases and human interaction. Each applicant is reviewed for their credit history-to include FICO scores, eviction history and past residence checks, employment and wage confirmations, and state and national criminal database checks. We then utilize this information and apply it to an approval matrix to determine the level of acceptability of a tenant. If the matrix tells us to approve a tenant, we contact the owner for the final review.

This thorough screening method has allowed our eviction rate to be one of the lowest in the industry and allows us to offer our Eviction Protection Guarantee to all of our management clients.

WILMOTH managers recognize that your tenant's do not want to be left stranded with no heat, a broken pipe, or other emergencies that can cause damage or discomfort. Of course, as an owner, you want to know your home is protected. How we provide trained, professional, service on holidays and the middle of the night is one of the things we are most proud of.

We are affiliated with an after-hours emergency dispatch service that all tenants are given a toll free number to contact. This is NOT just a answering service, but trained property managers with detailed instructions from us as to how to service all emergencies, and a directory of all of our contractors. This service means you are not depending on your manager to be able to answer the emergency call when they are sleeping or in a lake boating. It also means professionals are taking the tenants calls and assisting them. Often assistance is simply just providing instructions to stop the damage, or flip a breaker! If the trained manager determines the issue is a emergency worthy of after hours service (and costs) they will dispatch help immediately.

Check it out for yourself. Call our after hours service line tonight. 855-559-5525.

As hard as we attempt to screen all applicants (with credit, employment, previous rental and criminal history reports) there are no guarantees that previous history predicts future performance. When all of our screening is not enough, and we evict a tenant within the first six months of tenancy, WILMOTH protects our owner clients with an EVICTION PROTECTION GUARANTEE. Simply, after the eviction is completed, WILMOTH will NOT charge a new Tenant Finder Fee to replace this tenant!

We want to avoid evictions at all costs. We offer this GUARANTEE to move a lot of the risk from our clients to us if the tenant does not work out.

Wilmoth Group is a member of the following organizations. Each organization has standards and codes of ethics we adhere to and follow. We believe in the importance of active participation and approval by these organizations.

National Association of Residential Property Managers National Association of Realtors Florida Association of Realtors Indiana Association of Realtors Metropolitan Indianapolis Board of Realtors

Yes, we do ask our owners to keep $250 in reserve for emergencies and incidentals associated with maintenance of the property. Like anything, with a certain amount of volume, this per unit charge can be adjusted to provide the needed protection.

Our blog contains a post on this subject that you might find interesting.

We certainly do.

1st - 5th of month- Management Fees for previous month are applied

5th- 10th of month- all outstanding bills on properties are paid

10th to 13th of month- final review of each owner's statement

By the 15th of the month- Monthly distributions are electronically sent to owner's bank account

Blog post with details. Click here.

NO PROBLEM!

We understand that sometimes the funds are not available at the normal distribution date, but maybe they are a week or two later. Just send us a request in writing (email is fine) and we will send you your available funds whenever they are needed!

In the same manner, if we have a large bill we have to pay for your property, and the reserves do not cover it, we might request you to send us more money at other times in the month.

After all, we are partners in this venture, and the schedule sometimes needs to be broken!